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Frequently Asked Questions

Account

What is Booya Fitness?
 Booya Fitness offers convenient, affo...
Do I need equipment to do Booya Fitness workouts?
 No. Approximately 75% of our workouts...
How do I get the most out of Booya Fitness?
 Our customers love us because of the ...
Does Booya Fitness provide recommendations based on my preferences?
 Absolutely. When selecting your worko...
How do I use the music player?
 The Booya team curates relevant, freq...
How do upgrade my account?
 Once you are logged in, go to your ac...
How do I redeem a promotional code or coupon?
 If you’re a new member, simply enter ...
How do I cancel my account?
 We’d hate to see you go! Once you’ve ...
Why is my video is just a blank, black box?
 On the video pages, if you are seeing...
I have already paid for a subscription with Booya Fitness. Are the Workout Plans included?
 Workout Plans are add-ons to your bas...
How do I purchase a Workout Plan?
 To purchase a workout plan, go to the...
How long will I have access to the Workout Plans that I purchase?
 Once you purchase a Workout Plan, you...
How can I access my entire Workout Plan?
 You can view your entire Workout Plan...
What if I miss a workout during my Workout Plan?
 It is okay if you miss a workout. You...
My Workout Plan says that I will receive “daily coaching sent directly to you.” How do I access this daily coaching?
 Your daily coaching will be sent dire...
How many workouts will I have to complete each week if I start a Workout Plan?
 The number of workouts you will compl...
How many Workout Plans can I work on at one time?
 You may purchase as many Workout Plan...
How can I access the entire "Rest day” descriptions on the Workout Plan calendar that I just bought?
 The "Rest day” descriptions will be s...

General

How frequently do you update video content?
 We currently have 60+ workouts you ca...
How do I provide feedback on my experience?
 We love getting your feedback! <br ...
I live in <country>. Can I use Booya Fitness?
 Yes! BooyaFitness.com is accessible f...
Do you accept Paypal? Bitcoin?
 No, unfortunately not at this time.
What payment types do you accept?
 We accept the following credit cards ...
How do I get my studio or brand on Booya Fitness?
 Booya Fitness offers a full suite of ...
What is a Workout Plan?
 Workout Plans are programs designed f...
What if I am unable to complete my entire Workout Plan?
 That’s ok! You can pause and restart ...

Troubleshooting

Why is my video skipping or buffering?
 We often find that video issues such ...
Why did the music stop playing?
 In the rare instance that you encount...

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