Why is my video is just a blank, black box?

On the video pages, if you are seeing a blank, black box, or worse, no video at all, you will need to upgrade your browser or flash player using this link: https://get.adobe.com/flashplayer/.

If you already have an updated browser, this could be related to your computer or device’s outdated operating system. Please contact us immediately by clicking the "send feedback" button on a video page so we can help investigate this more specifically.